You’ll get by with a little help from your friends. And we are here to help.

Need some help with your order or need your question answered right away? Click on the categories below to quickly get the answer you need.

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Shipping

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What about customs, duties, and/or taxes required by my country?

We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges except for these countries:

US
Canada
Germany
France
Singapore
Australia
Mexico
Israel

Which coutries do you ship to?

Worry not, we ship worldwide! We have a $10 Flat Shipping Rate for US, Canada, Europe, UK and Australia. As for other countries, shipping fees vary depending on the country of destination.

How long will it take before I get my order?

From the date of order, you will be able to receive your order within 21 days. We do not ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information. Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

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Order Status

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How do I track my order?

You will receive an order confirmation from us once your order has been placed. Additionally, you will receive tracking information from DHL Express once the order has been shipped, just click on the link in the email and you will be redirected to DHL's order tracker page. For additional questions, please contact info@sewsewyou.com.

What is the status of my order?

Awaiting Fulfillment: Yay! Your order was successfully placed! Thank you! You will receive a confirmation email with details of your order.

In-Production: Your lovely pieces are currently being sewn, made specially for you. Fulfillment time is typically 21 days from order date.

Shipped: Your order has shipped and will be on your doorstep very soon! All orders shipped will receive emails with tracking information.

Can I still change or cancel my order?

Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details. If you need to change anything, please email info@sewsewyou.com as soon as possible and we will do our best to accommodate changes before your order processes.

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Payment

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What are your payment options?

We accept all major credit cards including Visa, MasterCard, American Express as well as PayPal. We also accept Google Pay, Apple Pay and Shopify Pay. You will be able to select credit card or PayPal payment during checkout.

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Product

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Do you use recyclable materials?

We want to be as transparent as possible, our factories are sustainably equipped, whose operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.
As much as we can, we endeavor to use recycled and recyclable fabrics and packaging in order to reduce our carbon footprint.

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Returns/Exchanges

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What is your return and refund policy?

Return & Refund Policy
Returns are free on any full price and sale items returned to us so long as you meet the following requirements:
-within 14 days of receipt of order. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
-proof of purchase
-original packaging and tags intact
-product in perfect condition

Non-returnable items:

Gift Cards
Delivery Charges
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds will be credited to the original card that was used for purchase. For late or missing refunds, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

What is your exchange policy?

Exchanges are free on any full price and sale items for exchange so long as you meet the following requirements:
-within 14 days of receipt of order. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
-proof of purchase
-original packaging and tags intact
-product in perfect condition
Non-exchangeable items:
Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is for exchange for more than 14 days after delivery

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